India is a country of diversity and nearly 70% of its population resides in rural and remote areas with very limited or no availability of Healthcare services. Distance to Healthcare facilities, geographical constraints and tough terrain adds on to the challenges of Healthcare in India. To alleviate this challenge, Piramal Swasthya Remote Health Advisory and Intervention Service seeks to provide round the clock health advice to remote and vulnerable sections of the community and Community Outreach Program aims at tackling barriers faced by rural people in accessing Primary Healthcare.

Remote Health Advisory and Intervention Service (RHAI)

A. Health Information Helpline | 24×7 Healthcare Advises

A beneficiary, anywhere in a given state, can dial 104 Health Helpline toll free number through phone and connect to a Health Advisor and/or doctor who could address the health query through use of advanced medical algorithms and disease summaries accessed easily through medical health software while referring to patient’s Electronic Health record online.
104 service is a 24 x 7 contact center that aims to reduce the minor ailment load on public health system by offering medical information and advice, virtually. Patient can avail counselling services; request directory information like list of Hospitals and services offered and can lodge a complaint against any Public Health system facility.

  • 7 States: – Himachal Pradesh, Assam, Arunachal Pradesh, Jharkhand, Chhattisgarh, Maharashtra, Karnataka
  • Total Population: 27 crore
  • Beneficiaries: 4 Crore beneficiaries
  • Services: Medical advice, Health Information, Counselling Services, Directory information, Grievance Redressal, Mother and Child Tracking System

B. Telemedicine Services | Specialist Advice through audio and video

Telemedicine services offer specialist advice to the most remotest of places through high quality sophisticated software. It focuses upon bringing much needed specialist Healthcare to remotest of areas where there are very few or no health workers. It virtually connects doctor to patients and addresses the need of highly skilled health workers where they are scarce.

  • States: Himachal Pradesh, Jharkhand, Maharashtra, Telangana, Andhra Pradesh
  • Telemedicine Nodes: 38
  • Total Population: 8 Crore
  • Beneficiaries: 5.2 Lakh beneficiaries
  • Services: Medical advice, Screening, lab tests, Specialist Consultation

Community Outreach Program (COP)

Mobile Health Services | Fixed Day Mobile Outreach Program

Aims at tackling barriers faced by rural people in accessing Primary Healthcare. As part of this fixed day mobile outreach, Medical vans with doctors and paramedic team visits a community/village at a regular frequency, conduct diagnostic and lab testing and test reports are uploaded to the Electronic Health Record in real time.
Mobile vans are equipped with medical devices, medicines and health workers and are deployed to even remotest of rural and tribal villages with no access to Public Health system. Objective is to extend the services of Public Health system by using resources, where possible, in screening, making referrals, mobilising and following up people with risk of chronic diseases, those requiring Maternal or Child Health care services and addressing minor ailment. Each beneficiary is provided a Unique Identification Number and Electronic Health Record is created, which immensely helps in clinical management of diseases and conditions.

  • PPP States: Andhra Pradesh, Assam, Rajasthan
  • Mobile Medical Vans: 357 Vans
  • Population Coverage: 2.92 Crore per month
  • Villages: 17,267
  • Beneficiaries: 3 crore beneficiaries
  • Services: Screening, Diagnosis, Lab tests, Drugs, treatment, counselling, referral

CSR intervention – Mobile Health services are also operated for several public sector and private sector organizations eg: Department of Atomic Energy, ILFS and BPCl etc.
These services aim at enabling access to primary health care to the employees and their families around their major manufacturing facilities and often cover tough terrains and far flung habitations with communities that are vulnerable and in of quality Healthcare services.

  • States – Assam, Arunachal Pradesh, West Bengal, Jharkhand, Karnataka, Maharashtra, Orissa, Tamil Nadu.
  • Services: Screening, Diagnosis, Lab tests, Drugs, treatment, counselling, referral